FAQ
What's the typical processing time?
We aim to dispatch orders within 3-5 working days.
How long does shipping take?
For orders made to the UK we use a Tracked 48 service, meaning shipping shouldn't take longer than 2 working days. For international orders we use a Tracked International service which takes from 7-14 days to arrive with you depending on where you are based.
How much does shipping cost?
UK shipping costs have a flat rate of £4, or free on orders over £50! EU shipping costs £15, with the rest of the world costing £20.
Do you ship internationally?
We ship worldwide! If your country is not appearing as on option please message us through the chat!
Do you offer a gift wrapping service?
Whilst we don't offer gift wrapping, we take the utmost care and put a lot of work into making our packages an experience for everyone when opening! Every item is bubble wrapped and wrapped in a patterned tissue paper, and we use pink packing peanuts which can be reused or dissolve in water.
How can I track my order?
When we dispatch orders we send out all tracking numbers in your dispatch email. If you haven't received this please check your junk/spam folders as we often end up in there, or feel free to message us through the chat system.
Do you accept returns?
Due to the nature of our products and service, we don't accept returns. If your package or items arrive damaged please message us and we will offer a refund or replacement for that item.
What should I do if my order is delayed?
Unfortunately delays once the package has been sent are out of our hands; we use Royal Mail to send all our packages and they are prone to strikes and delays currently. Please keep checking your tracking number to see if any updates are happening, and if the parcel gets really delayed please message us so we can chase this up for you.
Can I add a gift note to my order?
Of course! We send out thank you notes in all our order, so if you're sending this directly to someone as a gift we are happy to put a note on for you.
Can you use the spell oils on skin?
I use my spell oils daily and have never occurred any irritation, however, everyone is different! Before applying liberally, we recommend doing a patch test to guarantee no reaction to any of the herbs or oils included.
I'm a new customer! What do you recommend?
Take a look at our Bestsellers page; they include most of my favourites and are tried and true!